In an earlier post, I discussed in some detail how to measure and report on Client Satisfaction. I just dropped a new posting over at the IBIS Corporate Blog on the results from our own survey process. A bit of shameless promotion never hurts, but I thought seeing the end result of the techniques I wrote about might be interesting to the 8 or 9 people outside my family that read this blog.
In an effort not to lose my product chops, I’ve been sticking my nose into a couple of projects (both AX and GP). A couple of posts came out of it that you can find at the IBIS Dynamics Care site or here and here.