Consulting Excellence: Objective Internal Measures
In a previous post, I briefly mention performance and promised more discussion around objective targets. So, I am going to write a four part series on how to objectively measure the performance of individual team members in a consultancy. The four areas I will cover are:
- Financial Performance
- Client Satisfaction
- Contribution to the Team
In my opinion, no other valid, meaningful measures exist outside of the above, with valid and meaningful being defined as those that create value for the client or the organization.
Each posting will address the definition of the measure group; provide specific calculations and benchmarks; and discuss methods for collecting and reporting on the data.